Tickets are non-refundable. We can work with your group on rescheduling to more suitable date. Please reply to the last email you received from the Zoo, as a separate email can delay response times. Rescheduling is based on availability, and we may not always be able to accommodate a change in date.
If you have unredeemed tickets after check-in onsite, we can offer admission passes good for one year based on the number of fully paid and unredeemed tickets. Please request passes within one week after your arrival. Free tickets are not eligible.
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